VT
Vernon T
1 reviews | Active since Sept 2011
28 Apr 2015, 07:04
No delivery, constant delays
I placed my order on 17/04 as the items I wanted were in stock on your site. After paying all of a sudden nothing was in stock. I have been tracking my order on a daily basis and every day you change the expected ETA. It would instantly go from Expected 1 day to expected 5 days. I selected part shipping for an additional fee, yet the 2 other items in stock have still not been shipped.<br> When I called to ask the status I was told the items will be delivered on 28/04, guess what? NOTHING has been delivered! When I asked why the system constantly changes the status the guy simply said that \The system is playing jokes on us"<br> <br> What is going on"
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Orange South Africa's replyOfficial
28 Apr 2015, 18:43Hello vernonthomas,
Thank you for your comment.
Sorry that you seem to have encountered some difficulty with your order.
We note that at the time of ordering, stock of all items was available in our European Warehouse with estimates ranging from 6-8 working days.
We apologise for your order not being part-shipped at the time it was requested - we're investigating as to why this did not take place.
Your order will be shipping out within the next 24hrs and reach you on Thursday, we'd like to apologise again for the order not being part-shipped as requested.
We appreciate your feedback.
Kind Regards
Orange South Africa
Thank you for your comment.
Sorry that you seem to have encountered some difficulty with your order.
We note that at the time of ordering, stock of all items was available in our European Warehouse with estimates ranging from 6-8 working days.
We apologise for your order not being part-shipped at the time it was requested - we're investigating as to why this did not take place.
Your order will be shipping out within the next 24hrs and reach you on Thursday, we'd like to apologise again for the order not being part-shipped as requested.
We appreciate your feedback.
Kind Regards
Orange South Africa
Orange South Africa's reply28 Apr 2015, 18:43
Official
Hello vernonthomas,
Thank you for your comment.
Sorry that you seem to have encountered some difficulty with your order.
We note that at the time of ordering, stock of all items was available in our European Warehouse with estimates ranging from 6-8 working days.
We apologise for your order not being part-shipped at the time it was requested - we're investigating as to why this did not take place.
Your order will be shipping out within the next 24hrs and reach you on Thursday, we'd like to apologise again for the order not being part-shipped as requested.
We appreciate your feedback.
Kind Regards
Orange South Africa
Thank you for your comment.
Sorry that you seem to have encountered some difficulty with your order.
We note that at the time of ordering, stock of all items was available in our European Warehouse with estimates ranging from 6-8 working days.
We apologise for your order not being part-shipped at the time it was requested - we're investigating as to why this did not take place.
Your order will be shipping out within the next 24hrs and reach you on Thursday, we'd like to apologise again for the order not being part-shipped as requested.
We appreciate your feedback.
Kind Regards
Orange South Africa