BS
Brent S
1 reviews | Active since Sept 2015
29 Dec 2015, 14:52
No customer service!
I purchases a Chromecast from Orange months ago. When I received the product I opened it and it was faulty out of the box. I contacted orange and opted to return it. They collected it a few days later. It has been two months and I have not heard the outcome. I have not been refunded. I have no Chromecast. I was told about the incredible service that Orange gives to customers. Naturally I was wrong!
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Orange South Africa's replyOfficial
29 Dec 2015, 15:02Hello Brent0007,
Thank you for contacting us,
We're surprised to receive your feedback as this is most certainly not the norm,
Could you please provide us with your RMA Reference to allow us to investigate and resolve this matter,
This can be e-mailed to : ***
Please accept our apologies for any inconvenience caused thus far,
Kind Regards
Orange South Africa
Thank you for contacting us,
We're surprised to receive your feedback as this is most certainly not the norm,
Could you please provide us with your RMA Reference to allow us to investigate and resolve this matter,
This can be e-mailed to : ***
Please accept our apologies for any inconvenience caused thus far,
Kind Regards
Orange South Africa
Orange South Africa's reply29 Dec 2015, 15:02
Official
Hello Brent0007,
Thank you for contacting us,
We're surprised to receive your feedback as this is most certainly not the norm,
Could you please provide us with your RMA Reference to allow us to investigate and resolve this matter,
This can be e-mailed to : ***
Please accept our apologies for any inconvenience caused thus far,
Kind Regards
Orange South Africa
Thank you for contacting us,
We're surprised to receive your feedback as this is most certainly not the norm,
Could you please provide us with your RMA Reference to allow us to investigate and resolve this matter,
This can be e-mailed to : ***
Please accept our apologies for any inconvenience caused thus far,
Kind Regards
Orange South Africa