Money deducted from Credit Card but no order created

<p>&nbsp;</p> <p>Placed an order for a phone on the orange website and payed by credit card, Once the payment was processed for some reason the order wasnt created,Called Orange Customer support to which I was told the system sometimes does that but that If &nbsp;I want I can place a new order on the website select the bank transfer option and mail the new order no together with the details of the amount deducted&nbsp;and he will get the finance department to match the 2 of which i did</p> <p>The was on the 14/07/2016.I emailed later that evening to find out the status but didnt get a reply.</p> <p>&nbsp;</p> <p>Called the next morning and spoke to Remi again, however now I am being told that my order has been cancelled per my request which i didnt do.when I ask for proof he changes the subject but was very quick to tell me all calls are recorded when I told him a mouthfull when I then say that bring the recorded conversation where I told them to cancell he changes the subject again.</p> <p>&nbsp;</p> <p>PLEASE SORT THIS MESS OUT ORANGE!!!!</p> <p>Now im being told the finance department will take 48hours to match the bank tranfer order to the money that was deducted .</p> <p><br />And &nbsp;as the *********** REMI states&nbsp;everytime I emailed them to enquire the status the time resets as to it goes back to him in the que to sent to the finance department.</p> <p>I mean really.. Do I look that stupid..What a ****** joke</p> <p>Order No:&nbsp;67EM-5F06-46E1<br />Ticket No:&nbsp;701247</p> <p>&nbsp;</p> <p>This is the second time I am experincing issues with you guys..I think its high time the media gets involved to make people aware of this bad customer support...</p>