MH
Mandhir H
1 reviews | Active since May 2015
07 May 2015, 14:18
*****!!!!
Purchased a Sony Xperia Z ultra November 2014..Screen cracked in February not because of of it been manhandled it simply cracked.called customer services, they did say screen damage will be done under warranty. understandably i explained that was not even a scratch so they said ok send it in they will repair it<br> 3 moths later and no news so they send me a bill of R3990>> i mean the phone was R3690 a few months ago<br> now all sorts of stories...saying they wont repair it. if i buy a new fone i will get a 2% discount. Remy the manager very arrogant and full of ****. NO customer service at all. just hung upon me.<br> dont buy from Orange yes they cheap but you get what you pay for
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Orange South Africa's replyOfficial
12 May 2015, 14:12Hello Harman16,
Thank you for your comment,
Please accept our apologies for the inconvenience you've suffered.
After investigation, we have received confirmation that the damage on your device is as a result of user negligence, as confirmed by an authorized repair partner for Sony.
However, as you were incorrectly advised that this would be covered under warranty, we will request that a replacement is offered to you in light of this.
Our Customer Service team will be in touch with you within the next 2 working days to assist with this.
We thank you for your understanding and patience during this time,
Kind Regards,
Orange South Africa
Thank you for your comment,
Please accept our apologies for the inconvenience you've suffered.
After investigation, we have received confirmation that the damage on your device is as a result of user negligence, as confirmed by an authorized repair partner for Sony.
However, as you were incorrectly advised that this would be covered under warranty, we will request that a replacement is offered to you in light of this.
Our Customer Service team will be in touch with you within the next 2 working days to assist with this.
We thank you for your understanding and patience during this time,
Kind Regards,
Orange South Africa
Orange South Africa's reply12 May 2015, 14:12
Official
Hello Harman16,
Thank you for your comment,
Please accept our apologies for the inconvenience you've suffered.
After investigation, we have received confirmation that the damage on your device is as a result of user negligence, as confirmed by an authorized repair partner for Sony.
However, as you were incorrectly advised that this would be covered under warranty, we will request that a replacement is offered to you in light of this.
Our Customer Service team will be in touch with you within the next 2 working days to assist with this.
We thank you for your understanding and patience during this time,
Kind Regards,
Orange South Africa
Thank you for your comment,
Please accept our apologies for the inconvenience you've suffered.
After investigation, we have received confirmation that the damage on your device is as a result of user negligence, as confirmed by an authorized repair partner for Sony.
However, as you were incorrectly advised that this would be covered under warranty, we will request that a replacement is offered to you in light of this.
Our Customer Service team will be in touch with you within the next 2 working days to assist with this.
We thank you for your understanding and patience during this time,
Kind Regards,
Orange South Africa