1 reviews | Active since Apr 2011
Late refund and no delivery
Placed 2 LG G4 orders from Orange around 29 Sept and cancelled the first one a day later. Both amounts were debited from my account, and only received the refund for the cancellation around 22 Oct - weeks later.<br> <br> It's now 4 Nov and the remaining order has still not been delivered over a month later, despite the website stating that the item was in stock when ordering. Orange do not reply to my emails, and their call center is often engaged.<br> <br> The first time I managed to get through to their call center, they said their supplier had issues with stock and they would let me know of the progress. I heard nothing from them in over a week. <br> <br> I called again today (4 Nov) and they said they were still having stock issues and offered me the brown cover instead of the black cover which I declined because I've heard the brown cover is not as durable.<br> <br> Their prices are very competitive which is the only reason I continue to wait for my order, however if I knew what I knew now I would never have ordered from them.
Thank you for your comment,
Sorry to hear of your experience.
Please note we only authorize amounts on your Credit Card when your order is placed. If your order is cancelled, a reversal is then done whereby the authorization is released. This, however can take anywhere from 5- 10 working days depending on your bank, it's something unfortunately that we don't have control over :)
You've mentioned you did not receive a response to e-mails, this is alarmingly strange, could you please forward us the correspondence in question so that we can investigate what happened here, this is most certainly not the norm.
Please send this to : ***
In terms of the device ordered, unfortunately the demand was so excessive that the website didn't update quick enough to show a live stock situation, within minutes the availability had changed.
We've tried our utmost to propose a reasonable switch, if you're prefer something else, please let us know how we can assist you.
Please be assured, your scenario is unfortunately an exception to the norm however we're committed to resolving it for you.
Kind Regards
Orange South Africa
Thank you for your comment,
Sorry to hear of your experience.
Please note we only authorize amounts on your Credit Card when your order is placed. If your order is cancelled, a reversal is then done whereby the authorization is released. This, however can take anywhere from 5- 10 working days depending on your bank, it's something unfortunately that we don't have control over :)
You've mentioned you did not receive a response to e-mails, this is alarmingly strange, could you please forward us the correspondence in question so that we can investigate what happened here, this is most certainly not the norm.
Please send this to : ***
In terms of the device ordered, unfortunately the demand was so excessive that the website didn't update quick enough to show a live stock situation, within minutes the availability had changed.
We've tried our utmost to propose a reasonable switch, if you're prefer something else, please let us know how we can assist you.
Please be assured, your scenario is unfortunately an exception to the norm however we're committed to resolving it for you.
Kind Regards
Orange South Africa