Incorrect delivery information

I placed a order for a new handset on the 21/07/2015 and opted for the option to collect the handset from the Orange store in Claremont. <br> On the friday 24/07/15 I received a email to confirm that my order is ready and that I will receive another email to confirm if my order is ready for collection. <br> <br> The exact wording was \Please ensure you wait for the notification via phone and/or e-mail before attempting to collect your order"<br> <br> Shortly after that i received another email confirming the above stating that my order is ready for collection but the collection address however was listed as Sunninghill Johannesburg.<br> <br> I phoned the callcentre number as stated to enquire about this to make sure if its a mistake. I was told by the agent that it was a mistake in the email system as the collection method from Claremont is a new process and that my order is ready for collection at the Claremont store. <br> <br> I went to the Claremont store Saturday 25/07 just to be told my order is not there and is still in Johannesburg. Orange is wasting my time and fuel with their lack of proper service."""