KM
Kwanda M
1 reviews | Active since Sept 2015
16 Sept 2015, 15:24
HEUWEI P8 PHONE NOT DELIVERED AS PROMISED
Iv been sent from pillar to post about getting my phone that I have paid for @ Orange , Iv been in contact with dozens of call centre consultants and the last one was Elli. She promised me yet again that my phone will be delivered and said she will speak to her manager. My reference for the order is 58H6-5F10-F477. I phoned FedEx to check the status for shipping. FedEx said the order hasn't even been received from Orange.
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Orange South Africa's replyOfficial
16 Sept 2015, 15:40Hello kwanda magwaza,
Thank you for contacting us,
We're sorry that you seem to be having such a difficult time. We've had a look into your order with the reference provided and noted that you didn't provide a valid delivery address which delayed your order.
Once your address was received your order was shipped out on the 11th of September however as you're in a remote area, deliveries can take up to a week as your area is not serviced on a regular basis due to it's remote location.
We understand you're really excited to get your device but unfortunately as you're in a remote location, it will take time which is at the discretion of FedEx.
We suggest contacting FedEx so that you can make arrangements with them to receive your parcel based on their schedule to your location.
Should you require any further information, please do not hesitate to notify us directly via e-mail at the address below :
***
Kind Regards,
Orange South Africa
Thank you for contacting us,
We're sorry that you seem to be having such a difficult time. We've had a look into your order with the reference provided and noted that you didn't provide a valid delivery address which delayed your order.
Once your address was received your order was shipped out on the 11th of September however as you're in a remote area, deliveries can take up to a week as your area is not serviced on a regular basis due to it's remote location.
We understand you're really excited to get your device but unfortunately as you're in a remote location, it will take time which is at the discretion of FedEx.
We suggest contacting FedEx so that you can make arrangements with them to receive your parcel based on their schedule to your location.
Should you require any further information, please do not hesitate to notify us directly via e-mail at the address below :
***
Kind Regards,
Orange South Africa
Orange South Africa's reply16 Sept 2015, 15:40
Official
Hello kwanda magwaza,
Thank you for contacting us,
We're sorry that you seem to be having such a difficult time. We've had a look into your order with the reference provided and noted that you didn't provide a valid delivery address which delayed your order.
Once your address was received your order was shipped out on the 11th of September however as you're in a remote area, deliveries can take up to a week as your area is not serviced on a regular basis due to it's remote location.
We understand you're really excited to get your device but unfortunately as you're in a remote location, it will take time which is at the discretion of FedEx.
We suggest contacting FedEx so that you can make arrangements with them to receive your parcel based on their schedule to your location.
Should you require any further information, please do not hesitate to notify us directly via e-mail at the address below :
***
Kind Regards,
Orange South Africa
Thank you for contacting us,
We're sorry that you seem to be having such a difficult time. We've had a look into your order with the reference provided and noted that you didn't provide a valid delivery address which delayed your order.
Once your address was received your order was shipped out on the 11th of September however as you're in a remote area, deliveries can take up to a week as your area is not serviced on a regular basis due to it's remote location.
We understand you're really excited to get your device but unfortunately as you're in a remote location, it will take time which is at the discretion of FedEx.
We suggest contacting FedEx so that you can make arrangements with them to receive your parcel based on their schedule to your location.
Should you require any further information, please do not hesitate to notify us directly via e-mail at the address below :
***
Kind Regards,
Orange South Africa