Great... until you need to send something back

<p>This was my fear. Buying from someone with no physical presence in South Africa, and then having to return something. I had a good experience when doing that through amazon so I thought I'll give it a go. Bought my white Nexus 9 tab end of April 2015. It worked okay (glitchy but usable) until I got the 6.0.1 update and it totally fried the tab which I sent back in the 15th of April. I was told as it is still under manufacturers warranty it will be repaired or replaced within 30 days. News came back, tab is dead and replacement will be sent. The order was loaded but it just showed "awaiting stock" for a few days. I enquired about this, and, seeing as they have the "Sand" colour in stock, if the cant just send me what they do have in stock, it's only a clour difference after all (i mean really, it's not pink so who cares about the colour??). They told me they can't; because it's "more expensive than the original purchase" (no sh%$, it's a year later and the rand collapsed), and I'll either have to wait, or take a refund (once again, what will I buy with that refund?). No one can tell me what the ETA is on a replacement, it's been a month since the replacement order was logged, and even the "sand" coloured tabs are out of stock. No communication from their side, no service whatsoever. I'm at a point where I'll take a refund... but only if it's escalated at the rate the exchange rate has escalated, and if all my accessories are refunded on the same basis as well. They're looking at a 25% escalation. Pathetic service, all response you get from the call centre is "we dont know when", and "a different department handles the orders and we cant talk to them". ***? Seriously? Amazon has never given me ANY issues like this.</p>