Extremely Poor service

Ordered a Phone on Thursday evening. Authorised part shipment on Friday via their website. On Monday the order was \Some parts are ready to be shipped"but \""Authorised for part shipment\"". So these two statement contradict each other. Monday I was also told by customer services that the order will be processed in 24 - 48 hours. On Tuesday the answer was again 24 - 48 hours to be processed for shipment (order status was still the same as Monday) On Wednesday the response from Orange customer services (Remi) The order will be processed in 24 - 48 hours. Maybe my maths is poor"