NT
Nkweto T
1 reviews | Active since Aug 2015
31 Aug 2015, 13:46
Extremely delayed service
I sent in my phone for a screen replacement in February 2015 ,they told me to wait for a quotation which I only received in June.<br> I paid the R1395 and they told me I'll have my phone in 2 weeks.<br> I waited until mid august and they sent me an email saying my phone has been shipped to me.<br> A few days ago I asked for an update and they still told me that the phone has not even been fixed,they didn't even tell the repair centre to fix it.<br> <br> Now I have to wait for another i don't know how long.
Helpful (0)
Replies (1)0
Replies (1)
Orange South Africa's replyOfficial
08 Sept 2015, 15:11Hello Nkweto05,
Hello Nkweto05,
Thank you for your comment,
Please accept our apologies, it appears there was a breakdown in communication amongst the parties involved, it's completely unacceptable and we're really sorry about that.
We've since confirmed the progress is now on track and your device should be with you as soon as the repair is completed by our service partner.
We would like to thank you for your patience, we understand how frustrating it can be without your device and further the unacceptable wait you've had to endure.
Kind Regards,
Orange South Africa
Hello Nkweto05,
Thank you for your comment,
Please accept our apologies, it appears there was a breakdown in communication amongst the parties involved, it's completely unacceptable and we're really sorry about that.
We've since confirmed the progress is now on track and your device should be with you as soon as the repair is completed by our service partner.
We would like to thank you for your patience, we understand how frustrating it can be without your device and further the unacceptable wait you've had to endure.
Kind Regards,
Orange South Africa
Orange South Africa's reply08 Sept 2015, 15:11
Official
Hello Nkweto05,
Hello Nkweto05,
Thank you for your comment,
Please accept our apologies, it appears there was a breakdown in communication amongst the parties involved, it's completely unacceptable and we're really sorry about that.
We've since confirmed the progress is now on track and your device should be with you as soon as the repair is completed by our service partner.
We would like to thank you for your patience, we understand how frustrating it can be without your device and further the unacceptable wait you've had to endure.
Kind Regards,
Orange South Africa
Hello Nkweto05,
Thank you for your comment,
Please accept our apologies, it appears there was a breakdown in communication amongst the parties involved, it's completely unacceptable and we're really sorry about that.
We've since confirmed the progress is now on track and your device should be with you as soon as the repair is completed by our service partner.
We would like to thank you for your patience, we understand how frustrating it can be without your device and further the unacceptable wait you've had to endure.
Kind Regards,
Orange South Africa