PG
Pinni G
1 reviews | Active since Jul 2009
17 Nov 2015, 11:44
Emailed to change colour of phone. No response
Re order: 5BA3-5F1A-5ED1<br> I mistakenly selected the white instead of black. I emailed almost IMMEDIATELY to please cancel the colour but got no response. I then got an email that it was shipped. I called and was advised that I can reject it or else I can accept it and then create a return. So I accepted it and requested a return. They sent the return request but told me that if it's a 'change of mind', I would need to pay R74 for courier. I find this unacceptable since I emailed to change the colour within minutes of placing my order...<br> <br> I'd like this resolved ASAP!!
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Orange South Africa's replyOfficial
17 Nov 2015, 12:09Hello ponchg007,
Pinni Goodman,
Thank you for contacting us,
We're sorry to hear that you ordered the wrong device. Our Customer Service team does strive to respond to all e-mails within 1 working day, however, as it's a peak period, responses may take up to 3 working days.
You do also have the option to contact our Customer Services team via phone for a more immediate response :)
When ordering an item that's in stock, this can ship in some cases much sooner than a response to your e-mail hence why for urgent queries, it's advisable to get in contact via phone.
Please could you send us the correspondence in question including the date and time stamps so we can investigate the request for you and assist in resolving.
You may send this to : ***
Thank you in advance for your understanding
Orange South Africa
Pinni Goodman,
Thank you for contacting us,
We're sorry to hear that you ordered the wrong device. Our Customer Service team does strive to respond to all e-mails within 1 working day, however, as it's a peak period, responses may take up to 3 working days.
You do also have the option to contact our Customer Services team via phone for a more immediate response :)
When ordering an item that's in stock, this can ship in some cases much sooner than a response to your e-mail hence why for urgent queries, it's advisable to get in contact via phone.
Please could you send us the correspondence in question including the date and time stamps so we can investigate the request for you and assist in resolving.
You may send this to : ***
Thank you in advance for your understanding
Orange South Africa
Orange South Africa's reply17 Nov 2015, 12:09
Official
Hello ponchg007,
Pinni Goodman,
Thank you for contacting us,
We're sorry to hear that you ordered the wrong device. Our Customer Service team does strive to respond to all e-mails within 1 working day, however, as it's a peak period, responses may take up to 3 working days.
You do also have the option to contact our Customer Services team via phone for a more immediate response :)
When ordering an item that's in stock, this can ship in some cases much sooner than a response to your e-mail hence why for urgent queries, it's advisable to get in contact via phone.
Please could you send us the correspondence in question including the date and time stamps so we can investigate the request for you and assist in resolving.
You may send this to : ***
Thank you in advance for your understanding
Orange South Africa
Pinni Goodman,
Thank you for contacting us,
We're sorry to hear that you ordered the wrong device. Our Customer Service team does strive to respond to all e-mails within 1 working day, however, as it's a peak period, responses may take up to 3 working days.
You do also have the option to contact our Customer Services team via phone for a more immediate response :)
When ordering an item that's in stock, this can ship in some cases much sooner than a response to your e-mail hence why for urgent queries, it's advisable to get in contact via phone.
Please could you send us the correspondence in question including the date and time stamps so we can investigate the request for you and assist in resolving.
You may send this to : ***
Thank you in advance for your understanding
Orange South Africa