DB
Danie B

1 reviews | Active since Nov 2010

31 Mar 2015, 23:15

Don't do business with these people. *******.

From Buyer - Danie Bredenhann2015/03/24 02:57 PDT<br> I did send the item back for repairs. 5 weeks later after I made numerous phone calls to Orange they said they are going to refund me. Almost 3 weeks later and still no refund. Pitiful service from them.<br> <br> Orange S.A. denied Danie Bredenhann's request for a $99.36 USD refund.<br> 2015/03/31 09:00 PDT<br> From Seller - Orange S.A.2015/03/31 09:00 PDT<br> Unable to refund via Paypal as PP<br> <br> only allows refunds up to 60 days.<br> <br> Customer has been advised of this<br> <br> From Buyer - Danie Bredenhann2015/03/31 14:07 PDT<br> Yet you have sent me mails stating you will refund me. How will I get my money back from you now? I do not want a voucher as I have already bought a new tablet elsewhere, so refund me any way you see fit, just do it before the end of this Thursday. It has been 3 months now.<br> <br> From Buyer - Danie Bredenhann2015/03/31 14:09 PDT<br> And also you have not sent me any mail regarding this not being able to refund me.

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Replies (1)
Orange South Africa
Orange South Africa's reply08 Apr 2015, 10:42
Official
Hello danie044,

Thank you for your comment.

Please accept our apologies for the difficulty you experienced obtaining a refund via Paypal. Unfortunately Paypal only allows refunds up to 60 days after your original order was placed.

We note you have since been refunded via Bank Transfer as a result of this,

Once again, we're really sorry for the inconvenience caused, our Customer Service team have been re-briefed on this specific issue to avoid such a repeat in future.

Kind Regards,

Orange South Africa