1 reviews | Active since Jul 2014
Did not receive everything as per order placed
I placed an order with orange South Africa on 30 March 2016. Before placing the order i phoned their call center to confirm what was included in the deal and that the products was in stock. i chose to collect the order from the warehouse in Sunnighill as i am close by, collected on 31 March. A lady named Nuraisha brought me my order and informed me that the A2 air mouse that was included in the deal was not in stock, but because it was listed as free i will have to do without it and don't really need it. The problem is that i took this deal because the airmouse was included in the deal and communicated this to the lady. She informed that that they will place an order for the device and will deliver it to me within 7-8 working days. This morning i get informed that their stockist to not have supply and that the device is discontinued. I have phoned around a bit and found this statement not to be true. As far as i am concerned they did not deliver on what they promised me and what i paid for and is busy trying to down play this to not supply the item.
Thank you for contacting us,
Please accept our apologies for the issue encountered.
Unfortunately it can happen at times that there is a shortage of stock in the warehouse, whilst we make all efforts to keep stock levels accurate, it can happen that a discrepancy may exist which we are only informed of when receiving an order for that item.
We have been informed via our supply chain that the item is discontinued, note this item is sourced in Europe so whilst perhaps in South Africa you may find information to the contrary, through our supply chain, this is the case.
We can assure you this is a rare occurrence, we are committed to offering you a full refund for the purchase in view of not being able to supply as advertised.
Please inform us via e-mail : *** once you have decided how you would like to proceed.
We sincerely apologise for the inconvenience suffered,
Kind Regards
Orange South Africa
Thank you for contacting us,
Please accept our apologies for the issue encountered.
Unfortunately it can happen at times that there is a shortage of stock in the warehouse, whilst we make all efforts to keep stock levels accurate, it can happen that a discrepancy may exist which we are only informed of when receiving an order for that item.
We have been informed via our supply chain that the item is discontinued, note this item is sourced in Europe so whilst perhaps in South Africa you may find information to the contrary, through our supply chain, this is the case.
We can assure you this is a rare occurrence, we are committed to offering you a full refund for the purchase in view of not being able to supply as advertised.
Please inform us via e-mail : *** once you have decided how you would like to proceed.
We sincerely apologise for the inconvenience suffered,
Kind Regards
Orange South Africa