1 reviews | Active since Apr 2015
Delayed Delivery resulting in No Delivery
Initially I placed an order for a black Sony Xperia Z3 Compact on 4 April 2015. Granted it was a weekend and office hours are between 8am and 5pm on Weekdays I expected my order to begin processing by Monday. However it seems the speedy and efficient deliveries experienced by other customers would not be what I would experience. Half way into the week no update was made with regards to the processing of my order. Only after contacting Orange via their customer support (twice) did the processing begin. Even then the item I ordered which appeared to be in stock on their website was in reality, out of stock as their tracking page said \awaiting stock to fulfill your order"! A few emails with customer support later and a support staff member admits a mistake was made on their system"
Thank you for your comment,
We have attempted to reach you via phone to provide additional feedback on your comment.
After investigation, we have found that your order was placed over a public holiday weekend, our warehouse was therefore in effect closed and re-opened only on Tuesday 7 April (as Monday 6 April was a Public Holiday in South Africa), your order was processed on this date.
Further more, the estimate of 8 working days was provided at the time of your order placement and your order was shipped 3 days in advance of the estimate.
As a result of an unfortunate incident which occurred with our freight partner FedEx whilst the parcels were on route to their hub, your parcel had been lost in transit.
We can understand your frustration but appreciate your understanding in light of this matter which is unfortunately outside of our control.
We assure you, all efforts are in place to minimize impact on our customers affected by this.
Kind Regards,
Orange South Africa
Thank you for your comment,
We have attempted to reach you via phone to provide additional feedback on your comment.
After investigation, we have found that your order was placed over a public holiday weekend, our warehouse was therefore in effect closed and re-opened only on Tuesday 7 April (as Monday 6 April was a Public Holiday in South Africa), your order was processed on this date.
Further more, the estimate of 8 working days was provided at the time of your order placement and your order was shipped 3 days in advance of the estimate.
As a result of an unfortunate incident which occurred with our freight partner FedEx whilst the parcels were on route to their hub, your parcel had been lost in transit.
We can understand your frustration but appreciate your understanding in light of this matter which is unfortunately outside of our control.
We assure you, all efforts are in place to minimize impact on our customers affected by this.
Kind Regards,
Orange South Africa