damaged item

REFERENCE: 496Q-5F12-D94C<br> I paid for a SONY XPERIA Z ULTRA AND RECEIVED A DAMAGED UNIT, which i was told that it takes 8 days to arrive from the UK and only after that i would receive it. Amazingly it came in under 7 days. BUT all to my surprise it was a damaged unit. And now i think thats why it came so quick, because there was one in south africa, BUT DAMAGED. We sent it back and even that took long for them to book a return with the courier/delivery service, until we took it ourselves to the delivery service. That was all in APRIL, ITS END OF MAY, no replacement fone, no phone call NOTHING, unless i send an email. The emails are responded to by people who are not in SOUTH AFRICA, and THERE IS NO CONTACT NUMBER FOR ORANGE DIRECT in south africa. Once you pay, you will whistle for customer service, and all they will do is send an email, because that all they have to communicate between countries, SO FOR 6WEEKS NOW WE STILL WAITING!!! WE WOULD LIKE A REPLACEMENT, IT WAS A GIFT FOR OUR SON, THAT HE COULD NOT EVEN TOUCH.<br> THERE IS NO ONE WHO WILL REALLY HELP YOU BECAUSE THERES NO PHONE NUMBER TO CONTACT ANYONE IN SUTH AFRICA