FvdW
Frederik van der Walt
1 reviews | Active since Aug 2011
05 Oct 2015, 11:42
Broken phone, refuse to repair
Order reference 55DC-5F08-B83B<br> I've bought cellphones from orange before. This time the cellphone's security system (Sony's MXTP) was faulty on the m4 aqua. Orange did not fix it in warranty effectively reducing the phone to a very expensive paper weight. They now said that I should contact their repair shop directly, but did not supply the IMEI number- so nobody can help me without that number.<br> I am very disappointed by Orange- I've always had good service, now this is not the case any more. I'm still waiting for the IMEI number in order to get my phone back.
Helpful (0)
Replies (1)0
Replies (1)
Orange South Africa's replyOfficial
06 Oct 2015, 16:22Hello frederikvdw,
Thank you for your comment,
We'd like to thank you for your ongoing support,
You can rest assured that all repairs are undertaken within warranty as per the guidelines in place by the manufacturer. If the fault is not covered under manufacturer warranty, we will not have it repaired under warranty :)
Sorry that you couldn't obtain your IMEI number, it appears on your invoice, we've resent you a copy of it for your records.
We're glad to help if you need any further assistance, please get in touch via ***
Kind Regards,
B2B Team,
Online Store
Orange South Africa
Thank you for your comment,
We'd like to thank you for your ongoing support,
You can rest assured that all repairs are undertaken within warranty as per the guidelines in place by the manufacturer. If the fault is not covered under manufacturer warranty, we will not have it repaired under warranty :)
Sorry that you couldn't obtain your IMEI number, it appears on your invoice, we've resent you a copy of it for your records.
We're glad to help if you need any further assistance, please get in touch via ***
Kind Regards,
B2B Team,
Online Store
Orange South Africa
Orange South Africa's reply06 Oct 2015, 16:22
Official
Hello frederikvdw,
Thank you for your comment,
We'd like to thank you for your ongoing support,
You can rest assured that all repairs are undertaken within warranty as per the guidelines in place by the manufacturer. If the fault is not covered under manufacturer warranty, we will not have it repaired under warranty :)
Sorry that you couldn't obtain your IMEI number, it appears on your invoice, we've resent you a copy of it for your records.
We're glad to help if you need any further assistance, please get in touch via ***
Kind Regards,
B2B Team,
Online Store
Orange South Africa
Thank you for your comment,
We'd like to thank you for your ongoing support,
You can rest assured that all repairs are undertaken within warranty as per the guidelines in place by the manufacturer. If the fault is not covered under manufacturer warranty, we will not have it repaired under warranty :)
Sorry that you couldn't obtain your IMEI number, it appears on your invoice, we've resent you a copy of it for your records.
We're glad to help if you need any further assistance, please get in touch via ***
Kind Regards,
B2B Team,
Online Store
Orange South Africa