1 reviews | Active since Mar 2009
BAD SERVICE
I have ordered a cover and screen protector on 03/07/2015. On 07/07/2015 I logged into my account and saw my order have been shipped. On 09/07/2015 I phoned to find out when I'll receive my order and the guy told me that same day or the next day. On Monday 13/07/2015 I phoned again to let them know I have not received it, the lady told me she can't see my order from her side because its with the couriers. She will phone me back, still no call. Yesterday I received and email saying that they don't have my physical address. I logged into my account and saw that I have given them my physical and postal address. Today I have tried a couple of times to phone them but number does not go through. PLEASE I NEED MY ORDER.....or money back. Please let me know when it will be here.
Thank you for your comment,
Sorry to hear of issues concerning delivery.
When your order is shipped, you receive an e-mail notification containing not only the details of what was shipped but also the tracking detail which you can use in all correspondence with the courier company, FedEx
We encourage our customers to deal directly with FedEx as they are able to provide an updated estimate as to when delivery will take place.
Thank you for your understanding and please accept our apologies again for the issues encountered.
Kind Regards,
Orange South Africa
Thank you for your comment,
Sorry to hear of issues concerning delivery.
When your order is shipped, you receive an e-mail notification containing not only the details of what was shipped but also the tracking detail which you can use in all correspondence with the courier company, FedEx
We encourage our customers to deal directly with FedEx as they are able to provide an updated estimate as to when delivery will take place.
Thank you for your understanding and please accept our apologies again for the issues encountered.
Kind Regards,
Orange South Africa