Bad advice = wrong phone

<p>I recently purchased a new phone from your store in Claremont. I asked the store for advice when making the purchase. I told them I wanted a phone that did/had 3 things: A reasonable camera, decent processor and was VR compatible. I was told which 3 phones met this brief that were in stock and then asked which was the best value for money, I was told and bought the Huawei P8 Lite. After initially, for the first week, it seemed like a reasonable phone, but I have subsequently discovered that it is not VR compatible and has no functional gyroscope. I am incredibly dissatisfied that I was mislead and want to change this phone for one that meets all my requirements, even if it costs me a little more.</p> <p>Please advise on the process to do this. I do not want to deal with this store again. I have purchased two phones from Orange now and this experience is at odds with the positive one I had previously with the online store. Its clear that the store staff are poorly trained.</p> <p>I look forward to the solution to my problem.</p> <p>Sincerely<br />Mark </p>