1 reviews | Active since Jul 2015
Apple iPhone Refurb Refund
Briefly - bought 2 refurbished iPhones. Neither worked properly from day they were received - both don't hold charge and one doesn't work at all when plugged into charger. Tried for a while to see if things got better, but no luck. Returned complete in original packaging for refund. Over a month later and still no refund, being delayed with all sorts of ******* excuses like - Thank you for contacting Orange.<br> <br> We are currently awaiting the managers's decision and advisory for your issue and we will provide you with the information, as soon as we receive an answer. We should have this answer shortly, thus we will take further actions.<br> <br> Thank you for your patience.<br> For any further queries, we remain at your disposal.\ <br> <br> No wonder there seem to be over 300 Orange-related issues on this site - STAY AWAY FROM BUYING ANYTHING FROM THIS LOT!!"
Thank you for your comment,
We encourage you to make use of our simple returns process whereby if your device is faulty on receipt, it should be returned within the 7 day period for replacement or refund.
If returning outside of this period, the device is no longer eligible for replacement or refund but rather will be repaired under warranty.
We note you've placed a number of orders with us which have been to your satisfaction, we would like to thank you for your ongoing support.
Please accept our apologies for any delays you've encountered, your feedback has been noted.
Kind Regards,
Orange South Africa
Thank you for your comment,
We encourage you to make use of our simple returns process whereby if your device is faulty on receipt, it should be returned within the 7 day period for replacement or refund.
If returning outside of this period, the device is no longer eligible for replacement or refund but rather will be repaired under warranty.
We note you've placed a number of orders with us which have been to your satisfaction, we would like to thank you for your ongoing support.
Please accept our apologies for any delays you've encountered, your feedback has been noted.
Kind Regards,
Orange South Africa