Appalling Service

14 Jan I got a RMA approved to return my cellphone which stopped working over night and wouldn't switch on. After the RMA was approved, I was told that Orange would not send a courier to collect, but instead I would have to drive 50km to take the device to Orange's office in Sandton.<br> <br> I handed in the device on the 15th and immediately sent a confirmation to Orange and requested them that they should repair the device and it it was not possible that they should replace it with exactly the same model, due to me spending a considerable amount on accessories for the device. The device was discontinued as per their site, but I had multiple email conversation with consultants from Orange which confirmed that they would be able to source the EXACT same model for me.<br> <br> Six weeks later and I follow up with Orange and the consultant initiates a new order for the same device. I receive an email saying the order has been placed. A Few days later I follow up only to find out that they want to refund me for the device as they can't get the device.<br> <br> WHY DID THEY THEN CONFIRM THIS ON MULTIPLE OCCASIONS?<br> <br> I get offered a 150Euro voucher as compensation, then the manager tells me it was a mistake.***