A nightmare getting your refund

<p>Really this is the worst service that I never experienced in my life. More than 15 days to whatever authorization payment was made and not a single cent of my money has been refunded. <br /> <br /> Why do we have to talk to a customer abroad that can't provide a proper response and have to wait 2 weeks for any reliable proof of payment which was unsuccessful because the matter was escalated? <br /> It has been 2 months and still waiting for my refund. I am really sick and tired of broken promises and shoddy service. <br /> <br /> Please note that this matter will be handed over to South African Consumer service bodies, Provincial Consumer Affairs Offices. <br /> <br /> I need your physical address in South Africa and that can be found nowhere in your website so they can deal with you directly.<br /><br /> Can really your customer service based abroad really help? I need my money back. You got your phone back 2 months ago.<br /> <br /> Mecxi Musa </p>