54A25F0658AB: Huawei Ascend G7

I ordered a Huawei Ascend G7 on the 10th of April and paid the same day. I waited patiently for my phone to be delivered but nothing came. On the 17th of April I called the call centre to check on my phone to be told that it is out of stock. A few minutes later I got an email to notify me that the phone is out of stock and they are offering me a Samsung Galaxy A5 which I declined and sent them my banking details for a refund as they said they have no idea when they will get stock of the G7. Here I am 10 days later with no refund in my account and guess what? The Huawei Ascend G7 has appeared back on the website but now its R110 more than what I had paid originally. I really don't mind ordering again but I really need to use the money from the refund to do the same process again. I called the customer care and they told me to wait for my money and they cant reserve a phone for me. I am really upset and disappointed. It all feels like a game to me. 18days no phone no money!