10wks to repair phone received faulty,no feedback

I ordered a Motorola Moto G phone from Orange on 28/04/2015.<br> I received a faulty phone. The touch screen generates phantom key presses and also becomes unresponsive. The phone is not usable.<br> I returned the phone and received acknowledgement of receipt on 11/06/2015. <br> On 06/07/2015 I requested an update<br> I was notified that the phone was only booked with the repair centre on 03/07/2015, a month after the phoned was returned.<br> On 06/07/2015 I requested an update<br> I received reply: \Please let us consult with our returns team directly what action we should take. We will get back with your shortly."I haven't received any feedback after that.<br> On 29/07/2015 I requested an update<br> I received reply:\""Please allow me to contact our returns department and ask for an update.\"" - I haven't received any feedback after that.<br> I have been without a phone now for 10 weeks and do not have clue if and when I will receive my phone back.<br> """