1 reviews | Active since Jul 2012
Poor customer service
POOR CUSTOMER SERVICE - enter at own risk.
1st May my nephew did his eye test and 4days we made payment to order his specs. On the 11 I tried to follow up, but their phone was not working and I couldn't get hold of them. I sent emails, no response received . I sent message on WhatsApp and they finally called and told me that the specs were not ordered yet. I was furious, I cancelled and asked for refund. 13 May Precious sent me a refund form and on the 14th I returned the completed refund form. 18 May I sent an email to follow up on my refund, no response received, phone not going through. 21 May I followed up again via email, as no refund was received. I received an email informing me that Precious was on leave and finance department will only process my refund on the 23rd May
I'm very disappointed by the ignorance and lack of customer service I received and I will never recommend this place to anyone.
Thank you for your feedback. We are extremely sorry to hear that you were unhappy with the service. We acknowledge that you were at the branch on 1 May 2025. You did pay for the Eye Test which was R99 and you said that you will do an EFT for the deposit. You only did the EFT ON 9 May 2025 (Friday). Your payment was allocated on 12 May 2025 due to the weekend in between.
The team can only order the spectacles once the deposit has been paid. They were in the process to order the spectacles, but you cancelled and requested for a refund. We are sorry that you could not get through to the practice, there has been a power outage in the Parkmore area and this has also affected the practice's electricity and internet.
Your refund has been done.
Regards
The Optique Team
Thank you for your feedback. We are extremely sorry to hear that you were unhappy with the service. We acknowledge that you were at the branch on 1 May 2025. You did pay for the Eye Test which was R99 and you said that you will do an EFT for the deposit. You only did the EFT ON 9 May 2025 (Friday). Your payment was allocated on 12 May 2025 due to the weekend in between.
The team can only order the spectacles once the deposit has been paid. They were in the process to order the spectacles, but you cancelled and requested for a refund. We are sorry that you could not get through to the practice, there has been a power outage in the Parkmore area and this has also affected the practice's electricity and internet.
Your refund has been done.
Regards
The Optique Team
This goes shows to that you don't respect your customers, you only care about your reputation.
This goes shows to that you don't respect your customers, you only care about your reputation.
I have sent through al the email and WhatsApp correspondence to Hello Peter as proof - since well you're trying to silence me.
I have sent through al the email and WhatsApp correspondence to Hello Peter as proof - since well you're trying to silence me.
Customer service is extremely important to us as well as our CUSTOMERS.
We do care about our customers, and we did refund you which shows our loyalty.
Regards
The Optique Team
Customer service is extremely important to us as well as our CUSTOMERS.
We do care about our customers, and we did refund you which shows our loyalty.
Regards
The Optique Team