Poor Administration

I am rating the administrative side because on the 11 May my appointment was at 11:00am and there was also an 11:15am appointment. My app in my opinion was not given the time it required as a result the measurements taken on the frame was forgotten which made me go back there twice and process of the spectacles was not given priority considering that I had to go back on Saturday when my app was on Tuesday. I wasted petrol, time, ware and tare of my vehicle, the only compensation I expected was for my spectacle process to be given priority not take the 2 to 3 weeks they say they will take.