Pathetic service ever

I have ordered spectacles with optique optometrist in Somerset West Western Cape,mind you ,I have a serious problem with my eyes,even my driver’s license is for spectacles. I cannot drive without spectacles. It happened that my spectacles are broken and I called them ,they told me to bring the spectacles to them so they can repair. It was July 2025 when I brought my spectacles to them. When a full month passes without any feedback, I called and they told me that,they are not yet ready as they are waiting for someone who might come and drop the frame so they can replace mine. Until this day,I have never received any feedback about them,until I decided to request for my prescription and ordered another pair from another company. I am soo disappointed with Optique Optometrist. I paid them in full,I even finished my installments before time. I will never again do my spectacles with them