BM
Bombi M

1 reviews | Active since May 2009

19 Dec 2024, 11:48

Non existent after sales service

Unfortunate that I have to resort to this. I had a test done in January at the Sandton branch and was assured I would receive my test results based on the fact that I paid for the test and lenses. Months later I have been following up and NOBODY responds.

I’m really disappointed as I’ve commended your business to other people based on my test day experience. It’s been a whole year… Clearly the aftersale service is nonexistent.

0
Replies (2)
Optique Optometrists
Optique Optometrists's reply19 Dec 2024, 14:17
Official
Good Day Bombi
We are extremely sorry to hear about your experience.
We will be in contact with you shortly.

Regards
The Optique Team
Optique Optometrists
Optique Optometrists's reply20 Dec 2024, 11:52
Official
Good Morning Bombi
We sincerely apologize for the miscommunication and trust all is in order now.
Our Optometrist did call you and she has sent the prescription to you as well.

Regards
The Optique Team