Marissa Smith Contact lenses order -4 visually impaired

IF I COULD GIVE OPTIQUE OPTOMETRIST A 0 STAR I WOULD

MARISSA SMITH Contact lenses order prescription-4

I placed an online order for contract lenses on the 7 August 2024 and made an instant payment.

I was told that it would take 3 business days for my contact lenses to reach optique optometrist branch and then be shipped out to me.

8/08/ 24 I called the branch 3 times

13/0824 Another Call

13/08/24 I got an inactive waybill delivery number which says cancelled when opening the link. When my call finally got through to Fara I was told it is pending collection

14/08/24 I placed 5 calls to optique optometrist of which 3 calls was hung up before I could speak to someone. The person I had emailed dealing with contact lenses was once AGAIN unavailable.

My calls end up with reception saying they don’t deal with contact lenses.

Before you send me a automated apology, your commitment to provide accessible and simple eye care to everyone is FALSE ADVERTISING

My contact lenses has been laying at your branch for 5 BUSINESS DAYS like it’s some nonessential product like lipgloss. I have missed work and I cannot even safely cross a road as I am VISUALLY IMPAIRED.

For two days my order has not been picked up after I told your staff the order says cancelled. Not ONE employee at your PAARL branch thought to check why the contact lenses are laying there still. I don’t understand how a receptionist cannot take my order number and contact your courier and ask WHY my package is still at your offices and not being picked up.

I think that Optique Optometrist should think how they would feel and react if they received this disregarded service after telling the provider how desperate you need this delivered.

As a first time customer my driver distance is only 45 minutes from OPTIQUE OPTOMETRIST PAARL. I am appalled by your *** service after a uprfornt payment and I know moving forward I will be met with no resolution further.

I urge anyone do NOT ever use OPTIQUE OPTOMETRIST for your eye services!