PB
Piet B
1 reviews | Active since Sept 2017
15 May 2025, 19:17
Bad service
My spectacles from mosselbay optique did not last a year, the tinting separated and from write spots on the lenses. They refuse to rectify the problem
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Replies (1)
Optique Optometrists's replyOfficial
16 May 2025, 08:45Good Day Mr Barnard
Thank you for sharing your feedback. We are sorry that your experience did not match your expectations.
Your Eye Test and new spectacles were done on 6 March 2024. We did explain to you that you have a 1 year Accidental Breakage Cover that Optique Optometrist has offered you. However you came in with your glasses that were scratched on 14 April 2025. Although you came in after the 1 year period has ended, we still offered to send your glasses in to the Lab for analysis. You were called on 15 May to let you know that your glasses have arrived and unfortunately the scratches were caused due to negligence on your side.
Once again we apologise for any inconvenience caused.
Regards
The Optique Team
Thank you for sharing your feedback. We are sorry that your experience did not match your expectations.
Your Eye Test and new spectacles were done on 6 March 2024. We did explain to you that you have a 1 year Accidental Breakage Cover that Optique Optometrist has offered you. However you came in with your glasses that were scratched on 14 April 2025. Although you came in after the 1 year period has ended, we still offered to send your glasses in to the Lab for analysis. You were called on 15 May to let you know that your glasses have arrived and unfortunately the scratches were caused due to negligence on your side.
Once again we apologise for any inconvenience caused.
Regards
The Optique Team
Optique Optometrists's reply16 May 2025, 08:45
Official
Good Day Mr Barnard
Thank you for sharing your feedback. We are sorry that your experience did not match your expectations.
Your Eye Test and new spectacles were done on 6 March 2024. We did explain to you that you have a 1 year Accidental Breakage Cover that Optique Optometrist has offered you. However you came in with your glasses that were scratched on 14 April 2025. Although you came in after the 1 year period has ended, we still offered to send your glasses in to the Lab for analysis. You were called on 15 May to let you know that your glasses have arrived and unfortunately the scratches were caused due to negligence on your side.
Once again we apologise for any inconvenience caused.
Regards
The Optique Team
Thank you for sharing your feedback. We are sorry that your experience did not match your expectations.
Your Eye Test and new spectacles were done on 6 March 2024. We did explain to you that you have a 1 year Accidental Breakage Cover that Optique Optometrist has offered you. However you came in with your glasses that were scratched on 14 April 2025. Although you came in after the 1 year period has ended, we still offered to send your glasses in to the Lab for analysis. You were called on 15 May to let you know that your glasses have arrived and unfortunately the scratches were caused due to negligence on your side.
Once again we apologise for any inconvenience caused.
Regards
The Optique Team