The grey forest frame & ***********/bad service.

The first time I encountered with Vision in Parow Centre (Opic Edge) was on the 24th of January bubbly personality Leticia I'd like to make an appointment for the 25 Saturday January 12pm I advised her I'll be there hopefully before then as I have an appointment at the wellness centre in Parow Centre Leticia said yes it's fine, I provided her with the frame if like which is a metal grey forest frame and she advise if you here earlier I'll squeeze you if there is slot available perfect however she have no client care s****s she's not decreet when assisting clients and extremely loud for a receptionist however I gave them the benefit of a doubt.

I've been in client care in the banking sector for 7 years and I personally know what poor service looks like.

I went for my appointment on 25 January provided Leticia with my medical aid information and paid my deposit the same day towards my lense as my medical aid do not cover it Leticia took the liberty to educate me which I can appreciate regarding my medical aid however after I told her politely I'm well aware of the benefits and my medical aid will cover it and if it doesn't I'm aware I have to pay she was clearly trying to imply I can not pay or I don't know probably can't afford it. Leticia was clearly also very interested in assisting the client before myself which I can understand as she have an appointment but when it's my turn it's as if I don't exist sadly the white still gets treated like gold by the coloured folk and the coloured folk get treated like an uneducated and poor as if I can not afford eye care or because I'm on ur husband's medical aid I'm not acknowledge what is it ? however I was seen to by optomitrist Thinus wonderful service informative very unfortunate that the staff members can not display the same level of professionalism, pride and competency.

My husband received a text message advising my spec's arrived on the 7th of Feb honestly not sure why my husband was texted given I'm the client nonetheless I went to go the 9th February to collect given I need It and It was not the frame my frame is grey forest metal and when I got there it was a red frame. Chevon apologized for god knows what I'm sorry for what the poor service or for the fact that you complete messed up , wasting my time or all of the above she have no clue what client care is gave me an attitude and Chevon advised she will escalate the matter to the lab and provide feedback on Monday and I left in a rush wasted my time and petroleum. It's already been two weeks and I'm still without spec's.

The reception or trainee you don't know whose who as there is 3 ladies and all of them look unprofessional and unorganised running around like headless chicken but there is only 5 clients probably less but their look extremely busy with a bunch of nothing.

I called Chevon back to ask by when will my spec's be ready and she advised me she selected a frame for me and it's brown after I told her it's not brown I asked her to send me a picture of the frame so I can confirm her answer to me was "I'll try to do so as we booked full and I'll send it when I have time" their close at 2pm on Saturday's and I had to call back at 1:45pm and still getting the run around from Shady that have no phone ethics don't place one on hold referring to me as a pay client and I quote"Dai girl wat veroggend hier was oor die wrong frame" After being inconvenienced and being treated like their doing me a favour not sure if it's my skin colour or what their have such horrible service.

I have the call recording of all our conversation pathetic service and the staff is *********** I doubt customer service training was provided.

It's truly a pity.

Unsatisfied and I don't even know if I'll get the right lense I paid for or frame this time around. I still wasn't advised by when I'll get my frame.