Hair by Anri 2 - Poor Hair Service and Unfair Charges

Poor Hair Service and Unfair Charges at Hair by Anri, now (Hair by Anri 2)

I booked an appointment at Hair by Anri 2 for 2pm and arrived early but was only attended to at 14:45. Most of the work was done by the assistant, not the hairdresser herself. She did the highlight application.

The highlights turned grey, blue, and green, and the darker colour faded completely. The problem was on my natural hair at the top, not the box colour at the bottom. During the process, she did NOT check the highlights at intervals, and the toner stayed on too long (also not checked). When I asked about fixing it, I was told nothing could be done and blamed me for using box colour — yet my box‑coloured hair at the bottom was not the issue. No alternative solution was offered.

I specifically asked for a proper haircut with layers, but my hair was cut straight across. I was quoted R650, but charged R800 at the end, with toner only mentioned afterwards.

As a single mother, I saved for this appointment to treat myself, but I left with damaged hair, extra costs, and no solution offered.

I believe this was poor service and unfair practice, and I request a full refund of R800. If this matter is not resolved, I will escalate it to the National Consumer Commission and the Hairdressing, Cosmetology, Beauty & Skincare Bargaining Council.

Appointment: 13 December 2025 @ 2pm

Chantel VW