***** along with Vodacom
<p>The worst part is nobody even knows the name of Opera Telecom much less what your product is - but your business style is exactly that isn't it - keeping people in the dark and basically *****ing our money.</p> <p> </p> <p>When I checked my bill for my data only contract with Vodacom today, I noticed an additional charge equal to almost two times my normal subscription fee for something called "Content Services". I called up Vodacom and they told me that I am subscribed to Opera Telecom for some or other subscription service, which I have never even heard of.</p> <p> </p> <p>I asked them to cancel and reverse it, but they tell me that they can only cancel my subscription but not reverse these obviously ********** charges. They give me a number to call for Opera Telecom and basically tell me to go off and fight my own battles. Surprise surprise: the number doesn't work!</p> <p> </p> <p>Now please tell me Vodacom: you are providing these guys with a facility to take my money without my clear consent, but you refuse to help me get it back? You are playing the same role as a bank but not protecting me at all, which to my mind makes you compliant with these guys. Not to mention THIS IS AGAINST YOUR OWN WASPA POLICY!</p> <p> </p> <p>You are not protecting or even assisting your consumers at all. What you are doing is allowing ****bags and ********s direct and basically unlimited access to my money, and if I dare reverse my debit ordermto you I get penalised with a bad credit record!? Please show me this new type of banking licence you have obviously acquired...</p> <p> </p> <p>As for Opera Telecom: Have you not been fined heavily enough under WASPA already? Or are you making so much money off of lazy people not fighting to get back the money you are **********ly taking from them that you don't care?</p>
Credit where it's due: my query was swiftly resolved and I was refunded for all the "subscription charges". So thank you Vodacom and Opera Telecom for your quick response.
However, the fact that I was refunded so quickly and without much hooha is worrying, as they both obviously know that what they are doing is wrong. This practice must be stopped and fellow "victims" must make their concerns heard loudly and publically. For every person complaining about this there must be several who don't which is why these practices continue and are profitable.
Credit where it's due: my query was swiftly resolved and I was refunded for all the "subscription charges". So thank you Vodacom and Opera Telecom for your quick response.
However, the fact that I was refunded so quickly and without much hooha is worrying, as they both obviously know that what they are doing is wrong. This practice must be stopped and fellow "victims" must make their concerns heard loudly and publically. For every person complaining about this there must be several who don't which is why these practices continue and are profitable.
