Openreach non commitment to service

We moved into a new built cottage on 1 April 2025. The landlord sent a form showing interest in fibre and so did we as tenants the first applications made end March. Fibre is available right across the road feeding a few properties in the same vicinity. First we had to wait for Royal Mail to update the address which was done quite efficiently. Openreach installed the fibre on the pole and that was followed by installation of an ONT on 23 May 2025. The ONT can not be commissioned due to the Openreach system which has not been updated to show that fibre is available at this address. I have spent the better half of at least 6 hours on the phone to BT ( which is unfortunately out of their hands) to resolve this matter. Openreach is not customer facing which place more responsibllity on BT to get this resolved. If everything is in place and only the availability of fibre needs to be updated on a system how long could that take to do?