Zero Stars – Shockingly Unfair and Dishonest Claims Process

Review: If I could give OOBAINSURE zero stars, I would. My recent claim for severe water damage was declined on the most unreasonable grounds imaginable.

A pipe under my kitchen sink came loose, flooding the house for several hours. By the time my son arrived home, there was ankle-deep water. The damage is extensive — every single laminated floorboard has lifted, skirtings have come undone, and cupboards are ruined. We are looking at around 1000 square meters of damage.

At first, I was told to expect service providers to start repairs (flooring and cupboards) the very next day. Then, shockingly, the claim was declined because the pipe was not “concealed inside a wall” — despite being a legitimate water pipe, installed inside a cupboard under the sink. This reasoning is completely absurd.

To make matters worse, the claims assessor who handled this case showed a complete lack of professionalism and experience. The service and process have been nothing short of pathetic, misleading, and dishonest.

OOBAINSURE’s handling of this claim has caused unnecessary stress, financial loss, and a complete breach of trust. I will be sharing photos and videos to back up this review so that other potential customers can see exactly how they treat clients when they need them most.

Avoid OOBAINSURE at all costs.