Zero customer service from them or their subsidiaries

From logging a complaint nearly 3 months ago, we are still here and still nothing done. I cannot understand what is taking so long. We’ve had more assessors sent to the house and then they disappear for weeks, same as ooba and 4sure does. Absolutely shocking especially as my 4 young kids lives are at risk with the roof as is. Wonder what they would say if someone got hurt because the room collapsed