KM
Karabo M

1 reviews | Active since Dec 2014

03 Dec 2024, 14:31

You will regret it!

I’m just here to warn people about Ooba Insurance. They installed a guesser in June and the service provider mentioned there was damage to the roof and if it ever rains there will be a huge leak. Since they were plumbers they couldn’t fix it especially without approval of insurance, it wasn’t concerning because it was winter and there wouldn’t be rain.

They sent an inspector that confirmed that roofing needs some work. And that was it.

Once it started raining I contacted them again, they sent another service provider and never heard anything useful from them, they keep saying they will attend to it.

Now my house floods every time it rains, the small thing that could’ve been prevented damaged my ceiling and valuables. There’s a section of my house and closet that floods when it rains. Now other rooms smell damp and nasty.

Something that could’ve been fixed 5 months ago is not and now causes so much damage, my valuables won’t be replaced even when they can come fix the roof and ceilings.

THIS IS NOT THE INSURER YOU CAN DEPEND ON! YOU CANNOT HAVE AN INSURER TAKE MONTHS TO ATTEND TO A LEAK AND FLOODING.

I only got their insurance because they helped me with a home loan but I’m definitely cancelling my insurance, all this time I’ve been waiting for them gave me an opportunity to shop for a new insurer.

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Replies (2)
oobainsure
oobainsure's reply03 Dec 2024, 14:34
Official
 Dear  Karabo

Thank you so much for getting in touch with us and brining the matter to our attention. 
We are so sorry to hear about your experience and apologize for the inconvenience caused.  
We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further. 

Friendly regards, 
oobainsure 
KM
Karabo M's update03 Dec 2024, 14:38
Reviewer Update
I’ve been hearing promises since July so this doesn’t move me until you’re at my doorstep fixing all you have cost with your incompetence and I switch to an insurance that has respect for their clients.