Worst service ever. Waste of money

I logged a claim on the 16th of July. It’s been almost a month and still, ooba has NOT sent me any formal response nor a dispute process to follow as promised by 4-sure.net

This is the worst service I’ve ever received! No one responds to my emails, calls are useless and we are left in the dark with a broken garage door that doesn’t allow us to get in and out of our property. When speaking to a consultant they joted they are reviewing whether they will pay out or not as it’s a large amount, how is that ethical?? Disgusting!