aA
altavandyk A
1 reviews | Active since Jun 2016
01 Oct 2024, 16:19
Worst service ever, stay away
Have a burst pipe, have to turn off my water supply to my home. Reported it as an emergency claim for I am without water day 3 and still waiting they have 0 customer service. I received 2 smse with the same information 3 days apart saying someone is on their way
Helpful (0)
Replies (3)0
Replies (3)
oobainsure's replyOfficial
01 Oct 2024, 16:38Dear Alta ,
I am truly sorry to hear about the situation you’re experiencing with your burst pipe and the delay in assistance.
We understand how crucial it is to have access to water, and we sincerely apologize for the inconvenience this has caused.
We understand how crucial it is to have access to water, and we sincerely apologize for the inconvenience this has caused.
Please know that your emergency claim is important to us, and I will ensure that someone from our team reaches out to you shortly to provide an update and expedite the resolution.
Thank you for your patience during this time.
Best regards,
ooba insure
ooba insure
oobainsure's reply01 Oct 2024, 16:38
Official
Dear Alta ,
I am truly sorry to hear about the situation you’re experiencing with your burst pipe and the delay in assistance.
We understand how crucial it is to have access to water, and we sincerely apologize for the inconvenience this has caused.
We understand how crucial it is to have access to water, and we sincerely apologize for the inconvenience this has caused.
Please know that your emergency claim is important to us, and I will ensure that someone from our team reaches out to you shortly to provide an update and expedite the resolution.
Thank you for your patience during this time.
Best regards,
ooba insure
ooba insure
aA
altavandyk A's updateReviewer Update
01 Oct 2024, 16:49Please you don't know what the meaning is of understanding, I am so glad you are not the only building insurer out there, with your automated response. You promised the moon and stars to sign up with you.
aA
altavandyk A's update01 Oct 2024, 16:49
Reviewer Update
Please you don't know what the meaning is of understanding, I am so glad you are not the only building insurer out there, with your automated response. You promised the moon and stars to sign up with you.
aA
altavandyk A's updateReviewer Update
02 Oct 2024, 07:02Day 4 and I have been told my claim has partially been approved (ONLY PLUMBING) that is under a tile, no approval for the breaking of tiles or building and keeps on blaming 3rd parties, their staff is incompetint, they don't even know to which company they belong too, for they have been taken over, I still have NO WATER, FROM AN 24 HOURS TURNAROUND TIME ON THEIR POLICY - AN EMERGENCY CLAIM, STAY AWAY FROM THESE PEOPLE IF YOU VALUE YOUR SANITY AND ARE PREPARED TO SIT WITHOUT WATER FOR 4 DAYS - I also had NO written correspondence from them, only conrtradicting sms'e.
aA
altavandyk A's update02 Oct 2024, 07:02
Reviewer Update
Day 4 and I have been told my claim has partially been approved (ONLY PLUMBING) that is under a tile, no approval for the breaking of tiles or building and keeps on blaming 3rd parties, their staff is incompetint, they don't even know to which company they belong too, for they have been taken over, I still have NO WATER, FROM AN 24 HOURS TURNAROUND TIME ON THEIR POLICY - AN EMERGENCY CLAIM, STAY AWAY FROM THESE PEOPLE IF YOU VALUE YOUR SANITY AND ARE PREPARED TO SIT WITHOUT WATER FOR 4 DAYS - I also had NO written correspondence from them, only conrtradicting sms'e.