Worst Service Ever! Never insure your property with Ooba Insure

We have been insured with Ooba since July 2022 when we bought our property, We logged our first claim with them last week and they sent plumbers to check the wear and tear in our bathroom, which has now affected our kitchen and the kitchen cabinet by the sink because the bathroom and kitchen are separated by the wall. They have now come back to reject the claim and say they dont fix wearing and tearing of pipes on the sink but are ignoring the fact that the leak started in the bathroom and they are not saying anything about the bathroom. I sent in an email and they have not responded yet, I spoke to one of their agents a sebastian who then hung up the call and never got back to me. Such a shame that every month you debit our account and we dont give you hassles but when we log in a claim you look for reasons to reject and never get back to the customer. My advise to anyone out there who is considering Ooba insure please dont waste your time. They are the worst, to even think this is our very first claim in almost 3 years and they are behaving like this, I am trully appalled.