Worst service ever

So disappointed with the absence of customer service

This is my recent claim and last communication I had with Ooba an their assessors:

3 weeks after logging a claim, I’m still awaiting their feedback. I’ve even resorted to do some of the work from my pocket due to delays to avoid further damage to my property.

I’ve escalated the matter, no feedback from their team or management it been 2 weeks. If you call to escalate you just wasting your energy and airtime as no one will pick up or direct to the correct person.

The email below was the last communication I sent to the assessor copying Ooba’s complaints email as well as the consultant who was helping, but I know they won’t respond.

I’ve had this insurance for over 6yrs and they always did a great job, but unfortunately their service is the worst right now and I’m not going to stay on, as my premium is worth a better service than what I’m getting currently. Unfortunately this will be my last follow-up on this claim. I believe from the beginning this whole process was never handled correctly, thus it is not being closed. Since 2014 when I joined this insurance(Ooba); for the first time I feel I made a wrong decision. 1. I’ve been making weekly follow-up since I reported the claim (24th November 2020). No one ever bothered to give me the status of the claim or call to check on the damage and what intervention I’ve taken to avoid any further damages. 2. The insurance escalation process is so pathetic is good as non-existent. I escalated this matter 2 weeks back after no response from anyone regarding the claim and still I’m waiting for feedback on my escalation and how it going to be resolved. I’m just thinking if I never asked someone to fix anything in the house, I’ll be staying in a house that is worn out right now. I’m currently busy preparing for holidays, but still I’m still awaiting proper feedback on what is going to happened and when? I’m seriously disappointed and unfortunately going to weigh my options with the insurance as there is no benefit for me to remain with Ooba currently. Thanks