QM
Quien M

1 reviews | Active since May 2015

17 Jul 2024, 13:37

Worst service ever.

By far the worst client service I've ever received from a company. Launched a claim end of June with them. Almost 3 weeks later the claim is still not settled after speaking to 10 different operators which seems to have to talk to their supervisor on every question. On hold for between 10-20 minutes for every question. Every time I had to phone again about the claim there was another reason why they could not pay. I would not recommend this insurance to anyone. Really the worst experience working with them. Also, the music that they play while waiting is enough to drive you even more crazy.

0
Replies (2)
oobainsure
oobainsure's reply17 Jul 2024, 14:07
Official
Hi Quien 

We're sorry to hear about your claims experience. We also acknowledge the lack of response since the claim was logged in June.

We'll escalate your claim and hope to get it resolved as soon as possible.

Regards
oobainsure 
QM
Quien M's update19 Jul 2024, 11:56
Reviewer Update
Dear Oobainsure.
You've been escalating the claim for over 3 weeks now. How long do we still need to wait before it will be escalated to priority / urgent?