worst service ever

<p>My husband was involved in an accident on 02/03/2017 and was told they need a claim form and quotes of the damages. We did submit these requested documents the following day. Ever since then no feedback was being sent to us. Every second day we sent emails requesting feedback and nothing surfaced. Last week only an assessor called us(after i called to ask for feedback) and he assessed the car but advised again to get another quote at the repairer (Renew IT). This was done and quote sent agai. No feedback still and its now almost a month that the claim has been lodged. Can someone advise where this claim will end.</p>