RP
Rosezetha P
1 reviews | Active since May 2017
20 Dec 2023, 10:52
Worst service.
I registered a claim over a month ago , ooba doesnt call to update or provide feedback to their clients . For 30 days , i am calling and the only feedback i am getting is "We are waiting for the 3rd party to provide us with a quote" or "The quote was emailed to the wrong email address". FOR A WHOLE MONTH !!!!!!!!!!!! In all honesty, this is the worst service i have ever received.
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Replies (2)0
Replies (2)RP
Rosezetha P's updateReviewer Update
06 Dec 2023, 13:37Dear Ooba
Please note , since this comment , i have called , spoke to Thulisile who advised me Lufuno is my claim handler . I have asked to speak to Lufuno , i was advised that lufuno will call meback before COB ,as she was on another call. Guess what , its 24hours later and i guess Lufuno is still on her call. Kindly get management to contact me. I have provided my details to Thulisile.
Thank you
Please note , since this comment , i have called , spoke to Thulisile who advised me Lufuno is my claim handler . I have asked to speak to Lufuno , i was advised that lufuno will call meback before COB ,as she was on another call. Guess what , its 24hours later and i guess Lufuno is still on her call. Kindly get management to contact me. I have provided my details to Thulisile.
Thank you
RP
Rosezetha P's update06 Dec 2023, 13:37
Reviewer Update
Dear Ooba
Please note , since this comment , i have called , spoke to Thulisile who advised me Lufuno is my claim handler . I have asked to speak to Lufuno , i was advised that lufuno will call meback before COB ,as she was on another call. Guess what , its 24hours later and i guess Lufuno is still on her call. Kindly get management to contact me. I have provided my details to Thulisile.
Thank you
Please note , since this comment , i have called , spoke to Thulisile who advised me Lufuno is my claim handler . I have asked to speak to Lufuno , i was advised that lufuno will call meback before COB ,as she was on another call. Guess what , its 24hours later and i guess Lufuno is still on her call. Kindly get management to contact me. I have provided my details to Thulisile.
Thank you
oobainsure's replyOfficial
20 Dec 2023, 11:17Dear Rosezetha
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
oobainsure's reply20 Dec 2023, 11:17
Official
Dear Rosezetha
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure