Worst insurance experience I have ever encountered.

The most disappointing insurance company I have dealt with! Firstly not once did anybody call me.. I have to keep calling to check on things. Then my claim was only partially accepted due to non investigation from Oobas side. During an electrical storm last weekend my electricity in half of my property went out. Like lightning hit and the electricity went out! They have a report from assessors, however deducted on their own that this is due to wear and tear!? How!!! A spike in the current due to the lightning caused the issue. ( I have had my own investigation done with a private company) a week later ... after it being an emergency as I have no electricity they have not come back to me but want to say they cannot approve the claim as their is no evidence. Not having sent anyone to look for evidence. I have asked them to investigate the amount of lightning that hit in my area on the event so that they can review. Till now.... nothing!!!! I have my other items insured with another company and have never experienced such horrible support. Insurance is suppose to give you peace of mind. Not with Ooba.