WORST INSURANCE EVER!!!!!!!!

WORST EVER CLIENT SERVICE EVER EXPERIENCED. how they can still run a business when they treat clients as if they just an income. what was suppose to be my life line and help became a nightmare that i am still trying to figure out. I registered a claim for my swimming pool leaking and losing water at a massive rate. they have send out an "Assessor" who spend 2 to 5 min at my premises ,never looked at the pool properly, never done a leak detection, never got into the pool, and never even touched the pool. At this point all he could talk about was arranging a birthday party for his mother on the west coast. it was clear he was in a hurry and he wanted to be at the venue he spoke about the whole time. at this point i was beyond frustrated as i could see he didnt want to be here. little did i know this was the start of my nightmare. i didnt hear from the insurance for about 2 weeks on which i then tried calling them several time, or they were to busy and i had to leave a message for them to call me back, or the reception will get the message through. But this never happened i never received any calls or feedback for anyone about my claim. I finally got hold of the claims assessor working on my claim and he assured me that the report is still incomplete and that he will get a manager to call me back . I also raised my concerns about the "assessor" and that i am worried about damages that might be caused by the rains to the pool as the pool is empty. Another week later and still no feedback, on 18 June i called the call center and they again promised for someone to call me back and as expected as per the last 3 weeks no one called. on Monaday 20 June i again had to call the insurer and spoke to another lady who shared that the pool assessor see it as wear and tear but that not leak detection was done or any other steps were taken to determine the cause of the water leak. I was never so shock to hear this after 4 weeks of non stops follow ups from my side and the unprofessional way they treated me.. by now the "investigations" should have been done and turn a round times should have been acknowledged and respected. How can you say it wear at tear when you do not even have a full report and if this was your only report why not give feedback as per your promise to the clients. I will not recommend Ooba or Brolink insurance to anyone..WORST MISTAKE.