jJ
jacqueslerouxct J
1 reviews | Active since Oct 2016
27 Jul 2022, 11:45
Worst insurance company - rather save your money.
Worst insurance company in the world. Phoned them and logged a claim on the 20th June 2022 for a broken window in my house. They advised a contractor will contact me in 24 - 48 hours. Heard nothing from anybody. Not even a reference number that would be e-mailed or texted to me. Follow up on the 27th July 2022, tried phoning their call centre 5 times. Number does not work. Eventually phoned another number, spoke to agent and then cut my phone call.
Dont' go with Ooba, you are throwing your monthly premium money in the bin.
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Replies (2)
oobainsure's replyOfficial
27 Jul 2022, 12:28Dear Jacqueslerouxct
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
ooba insure
oobainsure's reply27 Jul 2022, 12:28
Official
Dear Jacqueslerouxct
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
ooba insure
jJ
jacqueslerouxct J's updateReviewer Update
16 Aug 2022, 18:42Update on this. After the complaint was lodged, a manager got in contact with me and my claim was dealt with priority and resolved. Thank you to the team.
jJ
jacqueslerouxct J's update16 Aug 2022, 18:42
Reviewer Update
Update on this. After the complaint was lodged, a manager got in contact with me and my claim was dealt with priority and resolved. Thank you to the team.