Worst insurance company I have ever delt with

Bought a house Feb 2025. Ooba assisted with the process and also offered me building insurance at a reasonable price. In Nov 2025 I summed a claim for a leaking roof. I received an email stating that my claim was going to be rejected and a formal rejection letter will be sent. This never happened. I later saw that you only have a certain amount of time to dispute the rejection and I assume this is why i never received the rejection letter. The reasons for the rejection was due to no maintenance and gullies not built to spec but we have approved building plans. Looking at other one star reviews it seems they look for any excuse not to pay claims. They were quick to take my money but when it came to claim there were silence. I have sent multiple emails requesting the rejection letter and only received it this week ( Conveniently after the appeal period has passed). I have moved to another company and will also cancel my credit life insurance. Please be very careful when deciding to insure with these people.