Worst Insurance company

Just avoid this company. Mid 2023 I emailed them after heavy rains caused flooding and damage to my flooring at my front door. NEVER got a response. In Nov 2023 my mains were tripping when ever I turned the geyser on, they sent a electrician who said it was a burst geyser. I had to call them again to send a plumber on a Saturday. Plumber had to break a hole in my ceiling to fit the new geyser in and damaged my floor. They submitted the damage to Ooba but no one ever got back to me about it. I emailed Ooba and got NO RESPONSE. I call them multiple times but can never get through. Finally get through and they book a builder to come out on the 20th Dec. I take the day off of work and the builder never arrives. I call Ooba and they schedule an appointment with a new builder. The builder arrives, takes measurements and I never hear from them again.

On the 21st December i receive a mail from Ooba Please note that we allocated the service provider to assist you with the damages and they advised that they wont be able to assist, we are in a process of finding another service provider for you. Feedback received will be communicated with you and the next steps which will follow.

I reply asking if they are referring to the builder they sent already. I get NO RESPONSE.

I hear nothing from Ooba, until the 21 Jan 2024. Katlego Mokoena mails me to tell me my claim has been rejected. I phone to get feedback on this. They tell me that someone will call me back.

Today 25th Jan. I have not heard back from Ooba. I phone them again and they seem to have no idea about the geyser that was installed and tell my my electrical claim was rejected. I tell them that they sent a plumber and I need a builder. They say they will investigate and get back to me.

I still have a giant hole in my ceiling and my floor is still damaged. This company just takes your money and supplies zero customer service.

Dont use them