eZ
elsabe Z
1 reviews | Active since Sept 2011
15 Aug 2024, 09:58
Worst experience with building insurance ever
We logged a claim on 25 Jul for flood damage. After 3 assessors have been here we are getting no feedback from the insurance. I need to phone and follow up and get the same excuse every time that an internal assessor needs to be appointed, but no one has been appointed yet. This is unacceptable. This while mould is forming in our house due to all the water damage.
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Replies (2)
oobainsure's replyOfficial
15 Aug 2024, 11:12Dear Elsabe
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
oobainsure's reply15 Aug 2024, 11:12
Official
Dear Elsabe
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
Thank you so much for getting in touch with us and brining the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
eZ
elsabe Z's updateReviewer Update
19 Aug 2024, 20:13I received your email on Thursday to escalate this and guess what? Still no feedback on my claim. Not a word from 4 -sure. You do not care about clients at all.
eZ
elsabe Z's update19 Aug 2024, 20:13
Reviewer Update
I received your email on Thursday to escalate this and guess what? Still no feedback on my claim. Not a word from 4 -sure. You do not care about clients at all.