WORST CUSTOMER SERVICE AS ALWAYS. NOTHING HAS CHANGED.

Item: oobainsure
Rating: 1
Author: Mpho M

I logged a claim for a faulty borehole on Monday 18Nov, and on the same afternoon I received a call that my claim has been registered. I then received an email promising that a certain Lemogang Moroke would call me. Nothing happened for the whole week and on Friday the 22nd I wrote back asking when I'd receive Lemogang's call. I'm still waiting. This is pathetic, what's the reason for taking so long to send an assessor to my house? These people debit my account every month on the 25th without a delay but when I need their services I must beg them, why? When I got a letter that they have changed their administrator from 4-sure to CLC I thought things would be better, NOTHING HAS CHANGED. THEIR SERVICE IS APPALLING.

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Mpho M's updateReviewer Update

02 Dec 2024, 16:41

So the assessor came to my house on tuesday, after i complained on this platform. It's been a week and I'm awaiting the insurance feedback following the assessor's damage report. I want to scream, I'm hopeless and frustrated. How long does it take to resolve claims? Do they realise the meaning of no borehole water to my garden and grass? Now i must use the municipality water to water my vegetables and accrue high fees because some lazy consultant is not doing their job?

Mpho M's update02 Dec 2024, 16:41

Reviewer Update